Frequently Asked Questions

Music and messages on hold are programmed into an auto attendant, that plays audio into your company’s phone system. Traditionally the auto attendant is an external device that plays a recording, however, in newer forms of technology the music on hold messages are “hosted” by VoIP phone system, where an audio file is uploaded from the internet.   While there are few differences between external hardware devices and a VoIP cloud system, one of the benefits of VoIP is that the message is played afresh every time a caller is placed on hold, rather than being tuned in midstream.

Whilst waiting on the phone the music on hold will entertain and inform your potential clients of the value of your business. Already with an ear to your company, your on hold callers are a receptive audience making the telephone on hold system and excellent opportunity to showcase the full suite of goods or service that you offer. However, the basic and most immediate goal of  music on hold is to enhance your company’s organizational efficiency, as clients interact with the auto-attendant and get directed to the appropriate channel, addressing their needs as expediently as possible.  

Yes, all our on hold music is 100% royalty free! As all our music is composed, performed and produced by our in house musicians and producers, there are no associated copyright concerns or licensing fees that come with your one off purchase.

While it seems easier to just download free music from an MP3 player, off the radio or a soundtrack and use that as your free hold music, there is a risk of infringing against copyright laws and being subject to hefty penalty fees.   While our on hold music does involve a one off expense, there is no concern about copyright issues, as all our music is royalty free. However other benefits of personalized on hold music mean it can be paired with messages the promote and enhance your business operations. Furthermore, unlike most free music it is quality music, composed by talented musicians and pitched to the telephone medium.

There are numerous benefits to personalised IVR messages and depending on the type of business you have, it can be custom designed to achieve maximum potential for your business needs. Personalized IVR messages are able to consistently project a professional image that makes small businesses look larger, and with a strong client focus it makes large businesses appear more friendly.   However far more than just improving appearances, a custom developed script for your auto attendant will improve both the organisational efficiency of your business and the customer service experience by helping clients to address their issues on the spot.

With the freedom to customize your own personalized on hold message why not incorporate your latest marketing campaign? Whether you already have a script prepared or would like the assistance of Melody on Hold, we will work with you to incorporate your marketing campaign into your on hold message. After all why not use the telephone medium to tell clients about specials on offer, promotions available or provide some insider knowledge about your industry?

A great way to maintain customer service operations even after you’ve left the office is through an after hours auto attendant message service. Incorporating this into your telephone system means that irrespective of the time, your callers will always be greeted in a professional manner, be able to leave a message or complete basic functions through the phone system.   So whether your customers are calling from Tokyo at 3am and want to check the status of their account or whether a customer wants to make an order at your grocery store on a Sunday afternoon, all of it is possible with an after hours auto attendant service.